Reporting a problem

If you spot a wrong answer, a typo, or something that's just broken, use the flag icon available throughout the app to send a report. Pick the category that fits best — Content Issue (something wrong with a question, explanation, or flashcard), Bug/Technical (something in the app itself isn't working), or Other — then describe what you found. It goes straight to the admin team.

A picture of the page you're on is attached automatically, so an admin can see what you saw without having to ask. It's drawn from the page itself, in your own browser — it captures StudyOwl only, never your address bar or your other tabs — and you can see the exact image in the form before you send it. If you'd rather not include it, untick the box; your report still goes.

Your report starts as Open while it's waiting on review. An admin can mark it Resolved or Denied, optionally with a message explaining their decision — you'll get a notification either way, and can check the status and any reply on the report at any time.