Help Center

Click "Get started free" from the welcome page and sign up with your name, email, and a password.

Once you're signed in, you'll land on your dashboard — from there, browse the book catalog and request access to whichever book you want to start studying.

If an admin created your account for you, they'll give you an email and a one-time temporary password instead of you signing up yourself.

Sign in with those — you'll land straight on a screen asking you to pick your own password instead of your dashboard. You don't have to type the temporary one again; you just proved it. Choose a new password and you're through to the app as normal from then on.

Your new password has to be different from the temporary one. Keeping the temporary password would leave a password your administrator already knows working on your account, so the screen won't accept it — it says so before you type, and tells you if you try.

Open any book from the catalog and click "Request Access." Access is granted per book, not account-wide, so you only request the books you actually want — there's no single approval step that unlocks everything.

Your request shows as Pending on the book page while an admin reviews it. You'll get a notification once it's approved. If it's denied, you can simply request it again.

Some books have a time-limited grant — if yours has an expiration date, it's shown on the book page, and you'd need to request access again after it passes.

Don't want to wait for an admin to approve a book? Open any book and choose "Start free chapter" instead of "Request Access." That unlocks the book's very first chapter instantly — no approval needed — so you can start studying right away.

The free chapter is the real thing: its Practice Quiz, Skills Exam, and Mastery Challenge all work normally. Finishing your first practice quiz — pass or fail — earns you the First Steps badge. What a trial doesn't do is unlock the rest of the book; advancing past chapter one still needs full access, which an admin grants (and which lifts the chapter-one cap automatically).

A trial lasts 14 days. To ask for the rest of the book, use "Request Access" in the trial banner at the top of the book page. Your trial stays open while an administrator reviews it — asking for more never costs you the chapter you already have — and the banner changes to "Pending Approval" so you can tell the request went through. If it's declined, you simply keep the trial. Once it's granted, your progress carries straight over and the whole book opens up.

StudyOwl is fully responsive and works great in your phone's browser as-is, but you can also install it to your home screen for a more native, full-screen feel.

On iOS Safari: tap the Share icon, then "Add to Home Screen." On Android Chrome: tap the menu (⋮), then "Install app" or "Add to Home Screen."

On iPhone and iPad specifically, adding StudyOwl to your Home Screen from Safari is also what enables push notifications (like your streak reminder) — a regular browser tab, Chrome included, can't receive them on iOS. On Android, push works in your browser without installing.

Once installed, pages you've already visited — like your dashboard and recently opened chapters — stay available offline, even without a connection. Starting a new quiz or exam still needs a connection, since scoring happens on our servers.

Every chapter has a practice quiz you can take as many times as you like. Each attempt draws a fresh set of questions, and your best score is what counts toward your mastery level.

Getting enough practice attempts and a high enough score unlocks that chapter's Mastery Challenge — the exam that actually marks the chapter as Mastered.

When you're new to a book, your dashboard offers a short, one-time placement quiz — a couple of minutes, sampling a few questions from each chapter — so StudyOwl can gauge where you're starting from instead of assuming beginner everywhere.

The result seeds a starting difficulty level for each chapter: the adaptive Practice Quiz and Mastery Challenge use it to pick your Easy/Medium/Hard mix until you've built up real practice history, at which point your actual accuracy takes over.

It's completely optional and skippable — nothing is gated behind it, it doesn't cost hearts, and there's no score to pass. It just makes your first sessions better calibrated. Once you've taken your first real quiz, the offer goes away.

Some questions have a hint available — a button below the answer choices, before you submit. Revealing it doesn't cost you the attempt, but it does halve the XP that question is worth if you answer correctly.

If you answer wrong without ever revealing the hint, it still shows up afterward in your feedback so you can learn from it — but only using it during the question itself carries the XP cost.

Practice Quiz, Skills Exam, Mastery Challenge, and Section/Final exams all prefer questions you haven't answered before — in any book, any session type — before reaching into ones you've already seen.

This is deliberate: it stops you from passing an exam purely because you recognize a question from earlier, rather than actually knowing the material. Once you've genuinely worked through a chapter's whole pool, repeats become unavoidable and selection quietly falls back to normal random draws.

Practice (spaced repetition) and Mixed Review are the exception — showing you material you've seen before is the entire point of those two.

Practice Quiz, Skills Exam, Mastery Challenge, and every Section and Final Exam show your best score and total attempt count right on the card where you'd start it — no need to dig through history to see how you're doing.

These update the moment you finish an attempt, whether or not it beats your previous best.

1. Not StartedChapter still locked
2. LearningUnlocked — no practice attempts yet
3. PracticingBest Practice Quiz score under 60%
4. ImprovingBest score 60–79%
5. ApplyingPractice Quiz cleared at 80%+ — the Skills Exam is all that's left (skipped for chapters without one)
6. ProficientBoth gates cleared at 80%+ — the Mastery Challenge is unlocked
7. MasteredMastery Challenge passed at 90%+

Each chapter shows one of seven mastery levels so you always know what to focus on next: Not Started, Learning, Practicing, Improving, Applying, Proficient, and Mastered. The level tracks your progress through that chapter's gates — Practice Quiz, then Skills Exam, then the Mastery Challenge — and always uses your best attempt at each, not your most recent one.

Here's exactly how a chapter moves up. Not Started means it's still locked. Once it unlocks, and before you've made a practice attempt, it's Learning. After your first attempt, your best Practice Quiz score sets the level: under 60% is Practicing, and 60–79% is Improving.

At 80% or higher the Practice Quiz gate is cleared, and what happens next depends on the chapter. If it has a Skills Exam, you move to Applying — practice is behind you, and the Skills Exam is the one thing left before the Mastery Challenge opens. Clear that at 80% too and you reach Proficient, which means every gate is behind you and the Mastery Challenge is unlocked. Chapters without a Skills Exam have only one gate, so 80% on the Practice Quiz takes you straight to Proficient.

The final step, Mastered, doesn't come from either gate — it's earned by passing that chapter's Mastery Challenge with 90% or higher.

A chapter's Practice Quiz and its Skills Exam draw from two separate, non-overlapping pools. Skills Exam questions are the ones tagged as case-based/application questions — those are reserved for Skills Exam and won't also turn up in the Practice Quiz.

Everything else in the chapter's question bank — the recall-style questions — is what the 15-question Practice Quiz draws from.

Practice Quiz and the Mastery Challenge both adjust their mix of Easy/Medium/Hard questions to your recent performance instead of using one fixed difficulty for everyone. A new student starts on an easier, beginner-friendly mix; once you've built up enough practice history, it shifts based on your accuracy over your last 30 answers — consistently high accuracy skews the mix harder, frequent misses skew it back easier.

Skills Exam questions aren't difficulty-adjusted at all — they draw from the chapter's case-based question pool with no targeting.

Section and Final exams don't adapt to you personally either — every student gets the same fixed 40% Easy / 40% Medium / 20% Hard split, since these are meant to be a comprehensive checkpoint across everything you've covered, not a workout tuned to your current level.

The Mastery Challenge is a tougher, adaptive exam for a single chapter — it unlocks once you've practiced enough within that chapter.

You need a score of 90% or higher to pass. Passing marks the chapter Mastered, which also makes its questions eligible for Mixed Review. You can retake it any time to try for a better score.

Once you've mastered all the chapters in a section, that section's exam becomes available — a timed test covering everything in it. The same applies at the book level: master every section and the book's Final Exam unlocks.

These are the widest checkpoints in a book, meant to confirm you've retained material across chapters, not just within one. Both use the same fixed 40% Easy / 40% Medium / 20% Hard question mix for every student.

Every chapter can have a flashcard deck — open it from the chapter page. Cards are shown unseen-first and shuffled, with a Card X of Y counter, and you flip each one to reveal the answer (and its source citation, when the admin added one).

After flipping, rate how well you remembered it — Again, Hard, Good, or Easy. That rating drives each card's own spaced-repetition schedule: cards you find hard come back sooner, ones you know cold come back much later. Cards that are due again show up in Today's plan on your dashboard.

Reviewing flashcards also earns XP at milestones — a small bonus every 20 cards you view — and you can bookmark individual cards you want to keep an eye on.

Practice, in the navigation bar, resurfaces questions you've previously missed on a spaced schedule — 1, 3, 7, 14, 30, then 90 days out — so they move into long-term memory instead of being forgotten.

It pools questions across every book you have access to, so there's nothing to pick — just open it and go. If nothing is due, you're already caught up.

Section Practice mixes questions across every chapter you've reached in a section — not just the ones you've mastered. Open it from a section's page once you've started its first chapter.

It exists so you can interleave topics earlier in the learning arc instead of only after mastering everything, which research on interleaving shows builds a stronger underlying skill than drilling one chapter at a time.

Mixed Review shuffles together fresh questions from every chapter you've mastered, across all your books. It's for staying sharp on material you already know, rather than reviewing mistakes.

Like Practice, there's no book to pick — just open it from the navigation bar or your dashboard. If you haven't mastered a chapter yet, it'll tell you so and point you back to practicing one.

Custom Practice lets you build a quiz to your own spec instead of picking from a fixed mode: choose a book, optionally narrow it to one topic, a length (10, 15, or 20 questions), and either Study mode or Exam mode.

Study mode behaves like the regular Practice Quiz — instant feedback, hints, and hearts. Exam mode is timed and silent until you submit, then gives you a full review, the same as a Section or Final Exam.

The pool draws from every chapter you've reached in the book you pick, not just mastered ones — the same reach as Section Practice, just with more control over length, topic, and pacing.

No. Practice, Mixed Review, and your daily/weekly quests are all independent of each other — there's no sequence to follow.

Practice only has something for you once you've missed a question before. Mixed Review only has something for you once you've mastered at least one chapter. Whichever one has something waiting is worth doing; if neither does yet, focus on chapter practice until they do.

The headline number on your dashboard is your Exam Readiness score — 0 to 100 — with a tier label: Just Getting Started, Building Toward Ready, On Track, or Exam Ready.

It comes from three signals, each shown as its own bar: mastery coverage (how much of your book you've actually mastered), recent accuracy (how you're scoring in the last 7 days, or all-time until you have a full week to compare), and review currency (the share of your scheduled reviews that aren't overdue).

The three are multiplied, not averaged — which is worth knowing, because it's why the score can read 0 while two of the bars look healthy. If mastery coverage is 0%, anything times zero is zero. A weak score on any one signal holds the whole number down instead of being hidden by the other two, and that's deliberate: a real exam needs breadth, accuracy and retention at the same time. Each bar has an (i) beside it on the dashboard explaining what moves it.

Mastery also goes stale: a chapter you mastered long ago and haven't touched counts for less than a fresh one, and you'll see a "needs refresh" nudge on it. Retaking material keeps the score honest — it measures how ready you are today, not how ready you once were.

When you answer a question, you can also rate how confident you were before seeing the result. It takes a second, and it powers one of the most useful views on your profile: the Confidence Calibration card.

Calibration compares what you thought you knew against what you actually got right. Being wrong while sure is the most dangerous kind of gap — you won't think to review it — so the card breaks your calibration down by chapter and by topic, showing exactly where you're overconfident or underconfident.

There's no penalty either way; the ratings never affect your score or XP. They exist purely to make your blind spots visible.

If you're studying toward a real exam date, set it on your profile page — or on the card your dashboard offers once you've opened your first book. StudyOwl then paces you against it: how many chapters a day you'd need to master to finish in time, and whether you're ahead or behind.

The pace shows up on your dashboard and profile, and feeds into Today's plan — if you're falling behind, the plan nudges you toward your next chapter rather than optional extras.

No deadline set? Everything works exactly the same, just without the pacing math.

Today's plan, on your dashboard, is a short to-do list — up to three items — built from signals that already exist elsewhere in the app, so you don't have to piece them together yourself from separate cards.

It's prioritized in order: reviews due first (Practice questions and flashcards waiting on their spaced schedule), then your weakest topic weighed against how heavily that topic is represented on the book's exam blueprint, then a nudge based on how you're pacing against any deadline you've set. If none of those apply, it just points you to your next chapter.

Each item links straight to where you'd act on it — due reviews open Practice, a weak topic opens Custom Practice already filtered to it, and pacing or "next chapter" items take you to your current chapter.

A Worked Example walks through applying a chapter's concepts to one scenario, one step at a time — you click through at your own pace to reveal each step. Nothing is graded and it doesn't cost hearts or earn XP; it's meant to come before you try questions cold, not instead of them.

Not every chapter has one yet. When a chapter does, you'll see a Worked Examples card on the chapter page, above Flashcards.

If your own Practice Quiz history in a chapter still reads as beginner-level, a small nudge appears on the Practice Quiz card suggesting you walk through a worked example first. It goes away on its own once your accuracy in that chapter improves.

An Item Set is a handful of questions built around one scenario, answered in a fixed order rather than shuffled — each step can build on what an earlier one revealed, the way a real problem unfolds rather than a list of unrelated facts.

Item Sets play like the regular Practice Quiz: hints, hearts, and XP all work the same way. The difference is order — you can't skip ahead or answer steps out of sequence.

Not every chapter has one yet. When a chapter does, you'll see an Item Sets card on the chapter page listing each one and how many steps it has.

You can attach a private note to any chapter or question — look for "Add a note" on the chapter page, or the notebook icon next to the bookmark after you answer a question. Notes are for your own reference, not sent to anyone.

Notes and bookmarks live together, because they're the same instinct: come back to this. Each chapter's "Notes & Saved" card shows your notes for that chapter plus anything you bookmarked in it, and the Notes & Saved page (from your profile) collects everything across every book, split into Notes, Questions and Flashcards. Editing and deleting a note happens on its own chapter page, where it has the context that makes it make sense.

This is different from reporting a question: a note is just for you, while a report flags a content issue for an admin to review.

Every question has an explanation, and the rationale you see after answering is specific to whichever choice you actually picked — not just a generic "here's the right answer." Where an admin has added one, that rationale also names a source: a textbook edition or a clinical guideline, so you know exactly where the answer comes from rather than taking it on faith.

Flashcards work the same way — flip a card and, if the admin cited one, its source appears in italics under the answer. Not every question or flashcard has a source attached; it's an optional field admins add where it's useful, not a requirement on every piece of content.

Quests are optional bonus objectives that reward extra XP on top of whatever you earn from studying normally. They show up on your dashboard with a progress bar for each one — no need to opt in or start them separately, they track automatically as you study.

Two daily quests are active at a time, drawn from a rotating pool that includes answering 25 questions in any quiz or exam (30 XP), scoring 80% or higher on a quiz or exam (20 XP), acing a quiz with a perfect 100% (40 XP), and completing 2 quizzes or exams (25 XP). Which two are active shifts periodically; daily quests reset at midnight UTC.

Two weekly quests are active at a time, drawn from a rotating pool that includes mastering one chapter (50 XP), reaching a 5-day streak (40 XP), answering 150 questions (60 XP), and scoring three perfect 100%s (60 XP). Weekly quests reset Monday at midnight UTC.

Each quest pays out its XP once, the moment you first hit its target for that period — finishing it again before the reset doesn't earn it twice.

Achievements are permanent badges shown on your profile page and on the Achievements page, grouped by theme. Every badge is always visible — the ones you haven't earned yet appear greyed out and locked, so you can see what's still ahead of you.

They span the whole app: getting started (First Steps, for your first completed quiz), studying milestones (Chapter Champion for mastering your first chapter, Perfectionist for a 100% score, Section Master and Board Ready for section/final exams), streaks (Week Warrior for a 7-day streak), league divisions (reaching Silver and Gold), and head-to-head play (Duelist, for winning a challenge). Each has a rarity — Common, Rare, Epic, or Legendary — shown on the badge.

Some achievements can happen more than once (mastering several chapters, multiple perfect scores, and so on) — when that happens, the badge shows an "Earned N times" count instead of just being marked complete. Tap or click a badge to see its full description.

Hearts are your attempts budget for quizzes and exams. You start each day with a full set and lose one every time you answer a question wrong.

Running out mid-quiz doesn't automatically end it — you're offered the choice to buy a heart and keep going, or stop there. Only starting a brand-new quiz requires hearts you don't have, and that refills automatically once a day.

If you run out early, you don't have to wait — you can spend XP to buy hearts back immediately, either from the hearts indicator in the header or, if it happens mid-quiz, from a prompt right there in the question feedback.

You can buy more than one at a time. Use the − and + next to the price to pick how many, then confirm: hearts cost 50 XP each, and the control only ever offers what you can actually afford and fit under the 10-heart cap. Buying several at once is worth knowing about mid-quiz — one purchase keeps you going instead of stopping you again two questions later.

This only spends XP that's earmarked as spendable; it never reduces your all-time total, so buying hearts doesn't affect your leaderboard rank.

The header shows two related but different numbers: ⭐ Total XP is your permanent, all-time score — it only ever increases, and it's what the leaderboard and your level are based on.

🪙 Spendable XP, shown wherever you can buy a heart, is a separate running balance of how much of your Total XP you haven't already spent on hearts. Buying a heart lowers your spendable balance but never touches your Total XP or your rank.

You earn XP for every question you answer correctly — more for harder questions, plus a bonus that grows with your daily streak. You also earn XP for completing daily and weekly quests and for unlocking achievements.

XP is cumulative and never decreases, which is what makes it a fair measure for the leaderboard and your level progress, even though you can also spend some of it on hearts.

Your streak counts consecutive days you've studied. Answering at least one question on a given day keeps it going; missing a full day resets it — unless a streak freeze covers you.

To help you remember, turn on the daily reminder push notification from your profile page — it'll nudge you before your streak is at risk.

A streak freeze covers one missed day automatically — miss a day while holding one and your streak carries on as if you'd studied, spending the freeze. Miss two days with two freezes in reserve and both get spent; a longer gap than your freezes can cover resets the streak (but you keep any unspent freezes).

You earn freezes by the same consistency they protect: one is granted free each time your streak reaches a multiple of 7 days, and you can hold at most 2 at a time. Your current reserve is shown alongside your streak on the dashboard.

There's nothing to activate — freezes apply themselves the moment they're needed.

Your daily goal is 25 questions answered in a day, tracked automatically in the Goals & Quests card on your dashboard — any quiz or exam counts.

Hitting it pays a 100 XP bonus, on top of whatever the questions themselves earned and separate from the daily quests listed below it. It resets each day at midnight UTC.

The leaderboard has three tabs. Weekly League ranks you within a division (Bronze, Silver, or Gold) among students in your organization for the current week. Friends ranks this week's XP among only the people you've added. All-time ranks lifetime total XP — since your XP total is never reduced (spending on hearts is tracked separately), it always reflects how much you've genuinely studied.

The Leaderboard page has three tabs. Weekly League groups students in your organization into divisions — Bronze, Silver, then Gold — and ranks everyone in your division by the XP they earn during the current week. Friends shows the same week's XP but only among people you've added. All-time ranks by lifetime total XP.

Each week is a fresh climb. Finish near the top of your division and you're promoted up a tier for the next week; finish near the bottom and you're relegated down one. Reaching Silver and then Gold each earn a permanent achievement badge. Everything is scoped to your own organization — you only ever compete with people you actually share a program with.

Appearing on any tab is opt-in. Opting out hides you everywhere without touching your XP or progress.

Open the Friends page to get started. You each have a personal invite code — share yours, or type a friend's code in to send them a request. Friends are always mutual: the other person has to accept, and you can decline or remove a connection at any time, so no one is added without agreeing.

Once you're connected, you'll see each other on the Friends leaderboard tab and in the activity feed, which highlights friends' new achievements and certificates. If someone's behaving badly, you can block or report them right from the Friends page — blocking removes the connection and stops further requests.

The whole friends system is opt-in and limited to your own organization; you won't be discoverable unless you choose to be.

A study group is a small team working toward a shared weekly XP goal. Open the Groups page to create one — you set its name and goal — or join an existing group you've been pointed to.

Each group has its own mini-leaderboard showing how much every member has contributed toward the weekly goal, so you can cheer each other on and see the collective progress bar fill up. You can leave a group whenever you like, and a group's owner can rename it, remove members, or delete it.

If a group's name or purpose is inappropriate, you can report it to the admin team from the group page.

Any note you've written on a chapter or question can be shared with one of your study groups instead of staying private — use the dropdown right next to the note and pick a group, or "Private" to keep (or revert) it to yourself only.

A shared note shows up on that group's page under "Shared notes," along with your name and which chapter it's on. Only fellow members of that group can see it. Switching it back to Private removes it from the group immediately, and if the group is ever deleted, any notes shared into it quietly revert to private rather than being deleted.

If a shared note has a problem — inaccurate, inappropriate, etc. — any group member (other than the author) can report it to the admin team from the group page, the same way you'd report a group.

A challenge is a one-on-one XP duel with a friend. From the Challenges page, pick a friend and a duration; once they accept, whoever earns more XP over the challenge window wins.

Win a challenge and you'll earn the Duelist badge. Challenges are entirely optional and, like everything social, stay within your own organization. If you'd rather not be pinged about them, you can turn Challenge notifications off in your profile's notification settings.

StudyOwl issues two kinds of completion certificate. Master every chapter in a section and you earn a Section Scholar certificate for it; complete an entire book (through its Final Exam) and you earn a Wise Owl certificate for the book.

Each certificate carries a unique code and a QR link to a public verification page, so you can share it and anyone can confirm it's genuine. You'll find your certificates linked from your progress once you've earned them.

Every Monday, StudyOwl puts together a short recap of your previous week — the XP you earned, your current streak, and how your Weekly League turned out (including any promotion or relegation).

You can always open your recap in the app. If you've turned on push notifications and left the Weekly recap category enabled, it also arrives as a single Monday-morning nudge — coordinated so it never doubles up with your daily study reminder.

The bell icon in the header shows your unread notifications — new achievements, book request updates, and replies to reports you've submitted.

Click "View all" in the dropdown to open your full notification history, including ones you've already read. New items are highlighted until you open the bell.

By default, new activity only shows up in the in-app bell the next time you visit — nothing is pushed to you automatically.

Turning on push notifications from your profile page changes that: a once-a-day reminder then arrives as a real system notification on your phone or desktop, even when StudyOwl isn't open. It's smart about what it says — it leads with whatever's most useful that day: spaced-repetition reviews that are due, a Section or Final exam you've just unlocked, your streak if it's at risk, or a nudge toward Mixed Review. You only get it on days you haven't studied yet, and it's one message, not several.

The same settings let you opt into a few other pushes: your Monday weekly recap (including how your league went), and — if you use the social features — friend requests and challenge activity. Each category is a separate toggle, so you can keep just the ones you want. Even on a Monday you'll never get piled up: the recap, any league promotion news, and the daily reminder are coordinated so at most one lands in the same window.

On Android and on desktop, this works right in your browser. On iPhone and iPad, Apple only allows it once StudyOwl is added to your Home Screen from Safari — a regular browser tab, Chrome included, can't receive push on iOS.

On Android, push notifications work directly in the browser with no install needed — Chrome, Firefox, Microsoft Edge, Samsung Internet, Opera, and Brave all support them. The one exception is in-app browsers (the built-in viewer inside apps like Instagram, Facebook, or TikTok): those can't do push, so open StudyOwl in a real browser first.

On iPhone and iPad, Apple only allows web push for apps added to the Home Screen, on iOS or iPadOS 16.4 and later. No regular browser tab qualifies — including Chrome, which on iOS runs on the same engine as Safari and can't receive push. To enable it, open StudyOwl in Safari, tap the Share icon, choose "Add to Home Screen," then open StudyOwl from the new icon and turn on notifications there.

If your device or browser can't do push, the notification toggle on your profile page will say so — and either way you'll still see every notification in the in-app bell whenever you open StudyOwl.

If the sign-in screen says "Too many attempts," nothing is wrong with your account — too many sign-in tries came from it in a short window, and the limit clears on its own. Wait a few minutes and try again; there's nothing to reset and no one to contact.

For an actual forgotten password, who resets it depends on how your account was made. If a school, review center, or program enrolled you, their admin handles resets: they'll give you a temporary password, and you'll be asked to choose a new one the moment you sign in with it. There's no self-serve reset email.

Not sure who your administrator is? If your school gave you its own StudyOwl sign-in link, open that link — the sign-in page shows your organization's contact right on it. If you only have the plain sign-in page, ask whoever enrolled you for that link.

If you signed yourself up from the welcome page, you don't have an organization admin — email support at carlo@dev8lab.com from the address on your account and we'll sort it out. Do the same if you were enrolled but can't reach your admin.

If you're sure the password is right but sign-in still fails, double-check the email address for typos — the sign-in screen shows the same generic message whether the email or the password is wrong.

Go to your profile page while signed in — there's a dedicated section for updating your password.

Account removal is handled by your organization's admin, the same as account creation — ask your admin to remove your account, or email support at carlo@dev8lab.com if you can't reach them.

Removal takes your profile off leaderboards and all social features. If you later return to the same organization, an admin can restore a removed account rather than starting you from zero — so mention that if you're only stepping away for a while.

If you spot a wrong answer, a typo, or something that's just broken, use the flag icon available throughout the app to send a report. Pick the category that fits best — Content Issue (something wrong with a question, explanation, or flashcard), Bug/Technical (something in the app itself isn't working), or Other — then describe what you found. It goes straight to the admin team.

A picture of the page you're on is attached automatically, so an admin can see what you saw without having to ask. It's drawn from the page itself, in your own browser — it captures StudyOwl only, never your address bar or your other tabs — and you can see the exact image in the form before you send it. If you'd rather not include it, untick the box; your report still goes.

Your report starts as Open while it's waiting on review. An admin can mark it Resolved or Denied, optionally with a message explaining their decision — you'll get a notification either way, and can check the status and any reply on the report at any time.

A few common reasons: you're out of hearts and waiting on the daily refill (or you can spend XP to buy one back); you don't have approved access to that book yet; or, for Mixed Review specifically, you haven't mastered any chapters yet.

Each of these shows a specific message when you try to start, so check what it says — it'll tell you exactly what's blocking you and what to do next.

Showing up on the leaderboard is opt-in, not automatic — by default your name and XP aren't visible to other students there. Go to the Leaderboard page to see your current status and an "Opt in"/"Opt out" button to change it any time.

Opting in shares your name and total XP with other students in the top-20 list. Opting back out removes you from that list immediately, but doesn't affect your XP, level, or anything else — it only controls visibility.